FAQ


Where do you ship to?

We ship world wide, however if you are outside Australia, please place your order through our Etsy store: https://www.etsy.com/au/shop/LabKAJO 


How long does it take to ship?

Once payment is cleared, goods are packed and shipped within 2-10 business days. In most cases we ship within 3 days.
You will receive an email when the parcel is on its way to you.
Parcel generally arrive within 2-7 business days after it is shipped.

CHRISTMAS DELIVERY CUT OFF TIMES:
Dec 18 Monday : Australia wide metro areas
DEC 19 Tuesday: Melbourne delivery in Preston, Ivanhoe, Eltham and Fitzroy areas
DEC 20 Wednesday: Free pick up in Ivanhoe (VIC)


How Much Will shipping cost?

Generally shipping cost is $8 for orders within Australia. Australia wide shipping for orders over $80 is free.

However with a big order or wholesale, please contact us at hello@labkajo.com.au before placing your order. There might be a lead time for larger orders and there might be a need to arrange a different shipping method.


if you are outside Australia, please place your order through our Etsy store: https://www.etsy.com/au/shop/LabKAJO 


How do you pack the parcel?

We pack your parcel very carefully with layers of padding to ensure they will arrive your doorstep safely.


What is the Returns and Refund policy?

Due to the nature of hand made products, each product is unique and one of a kind, there might be small variations between items of the same style. There might be slight imperfections or marks on individual items. This is not a defect and it will add a charm to the product's unique personality. Please understand we do not accept change of mind returns and refund. Please make your purchase decision carefully.

If your item arrived damaged, simply inform us within 3 days at info@labkajo.com.au
We will require a photograph of the damaged item and the package. You can choose to have another item post to the same address or request a refund. 3 days after the product is delivered, all sales are considered final.


Are the planter sticks weatherproof?

Yes! Our planter sticks are weatherproof, they are suitable for outdoor garden beds and as well as indoor pots!


Are the Jewellery hypoallergenic?

Yes! Our earrings come with high quality hypoallergenic titanium post and pads, they are 100% nickel free. Our other jewellery ranges are either in steriling silver or silver plated, so they are also hypoallergenic and skin friendly.


Can I Purchase your products in person?

Yes! Please check out the date and location of the markets we are attending over here.


Do you wholesale?

Please email us with your enquiry at hello@labkajo.com.au :)