FAQ


Where do you ship to?

We ship world wide, however if you are outside Australia, please place your order through our Etsy store: https://www.etsy.com/au/shop/LabKAJO 


How long does it take to ship?

Once payment is cleared, goods are packed and shipped within 2-3 business days. In most cases we ship within 2 days. Custom orders will take up to 3 weeks to make.
You will receive an email when the parcel is on its way to you.
Parcel generally arrive within 2-5 business days after it is shipped. Metro areas will usually receive the parcel within 3 business days.

****CHRISTMAS PERIOD LAST ORDER****

WA, NT, far North Queensland, regional areas- 5 DEC
Metro Areas, VIC regional areas- 15 DEC
Melbourne metro areas - 17 DEC
*** Orders placed between 21 DEC- 1 JAN will be shipped after the new year ***


How Much Will shipping cost?

Shipping cost is $8 for orders within Australia. Australia wide shipping for orders over $80 is free (enter code FREESHIP80in check out).

However with a big order or wholesale, please contact us at hello@labkajo.com.au before placing your order. There might be a lead time for larger orders and there might be a need to arrange a different shipping method.

If you are outside Australia, please place your order through our Etsy store:
https://www.etsy.com/au/shop/LabKAJO 


How do you pack the parcel?

We pack your parcel very carefully with layers of padding to ensure they will arrive your doorstep safely.


What is the Returns and Refund policy?

Due to the nature of hand made products, each product is unique and one of a kind, there might be small variations between items of the same style. There might be slight imperfections or marks on individual items. This is not a defect and it will add a charm to the product's unique personality. Please understand we do not accept change of mind returns and refund. Please make your purchase decision carefully.

If your item arrived damaged, simply inform us within 3 days at info@labkajo.com.au
We will require a photograph of the damaged item and the package. You can choose to have another item post to the same address or request a refund. 3 days after the product is delivered, all sales are considered final.


Are the planter sticks weatherproof?

Yes! Our planter sticks are weatherproof, they are suitable for outdoor garden beds and as well as indoor pots!


Are the Jewellery hypoallergenic?

Yes! We use high quality hypoallergenic surgical steel, sterling silver or titanium in our jewellery range to make sure they will be hypoallergenic and skin friendly.


Can I visit you in a market?

Yes! Please check out the date and location of the markets we are attending over >>here<<.
We also have a couple stockist, check them out >>here<<


Do you wholesale?

Yes! Please email us with your enquiry at hello@labkajo.com.au :)